Refund policy.
A clear route to request help with a monthly or lifetime ZXN Studio payment.
Requesting a refund
Email hello@zxn.studio with the email used at checkout and your Stripe transaction reference. You can find the reference on your receipt, invoice or Account & billing page.
Please contact us promptly, preferably within 14 days of purchase or renewal. We review accidental or duplicate purchases, material product faults and other reasonable requests in line with this policy and applicable law.
Monthly subscriptions
Cancelling prevents the next renewal and normally leaves Studio available until the end of the paid period. Cancellation does not automatically refund an earlier charge, so contact us separately if you believe a payment should be refunded.
You can cancel from Account & billing, which opens Stripe’s secure customer portal.
Lifetime purchases
Lifetime access has no recurring charge. If we approve a full refund, the refunded lifetime entitlement ends. You can still use the free plan.
How refunds are paid
We return approved refunds to the original payment method through Stripe. Your refund confirmation shows the amount; your bank or payment provider may take additional time to show it.
Nothing in this policy limits your statutory rights. Where the law gives you a stronger remedy, that remedy applies.
Questions
For billing help, write to hello@zxn.studio. Include only the Stripe transaction reference; never email your full card number or password.